Quick answer Search for your business on Google Maps first, then claim the existing listing or create a new one at google.com/business. Use your real business name, pick the most specific main category, add your address or a service area (not both for a home-based business), verify it, then fill in hours, phone, website, services and photos. Check it every month.
If you own a business in Vancouver or anywhere in Clark County, your Google Business Profile is often the first thing a new customer sees. When someone searches for a dentist from Hazel Dell or a plumber in Camas, Google usually shows a map with a short list of businesses. Those listings come from Business Profiles. The setup is free and you can do it yourself in an afternoon, but a few choices early on make a big difference later. This guide walks through each step and points to the Google help page behind it.
Step 1: Check if you already have a listing
Before you create anything, search your business name on Google Maps. A listing may already exist, for example from a previous owner, an old address, or information Google picked up elsewhere. If you find one, claim it rather than making a new one. Two listings for the same business confuse customers and make it harder for Google to know which one is right. If you moved, update the existing listing instead of starting over.
Step 2: Use your real business name
Enter your name the way it appears on your sign, your website and your paperwork. Google's guidelines show this with a simple example: a coffee shop called Shelly's Coffee should be entered as "Shelly's Coffee," not with extra words. Google says that including unnecessary information in your business name isn't permitted and could result in suspension of your profile. So skip things like "Best Vancouver WA Dentist" or "Cheap Plumbing Clark County." Put that kind of detail in your services and description instead.
Step 3: Pick your main category carefully
Your main category tells Google what kind of business you are. Choose the most specific one that fits, like "Chiropractor" or "Personal injury attorney," instead of something broad. You can add more categories for other services you really offer, but don't add categories for things you don't do. If you are not sure, look at how similar businesses near you are listed and pick the one that describes your core work.
Step 4: Address or service area
This is where many Clark County businesses get tripped up. There are three kinds of setup:
- Storefront: customers come to you, like a dental office or a salon. List your street address.
- Service-area business: you go to customers, like a roofer, house cleaner or mobile mechanic. Google says a service-area business should hide its business address from customers. Its own example is a plumber who runs the business from a home address.
- Hybrid: you have a place customers can visit and you also travel to them. You can show your address and add a service area.
Many local businesses serve both sides of the river. You can include Portland area cities in your service area, but keep it realistic. Google's guidelines say the boundaries of your overall service area shouldn't extend farther than about 2 hours of driving time from where your business is based, though larger areas may be appropriate for some businesses.
Step 5: Verify your business
Google needs to confirm you are the real owner before your profile fully shows. Depending on your business, Google may offer phone or text, email, or video verification, and some businesses may be asked to use more than one method. Google recommends video verification if your business is eligible. For a phone or text code, make sure you can answer the business number directly, since Google notes automated phone menus won't get the code. For video, be ready to show your location or vehicle, your tools or signage, and something that shows you manage the business. Follow the steps on Google's verification page, since the options shown are specific to your business.
Step 6: Fill in everything
Once you are verified, complete every section that applies to you:
- Regular hours, plus special hours for holidays
- A phone number you actually answer during business hours
- Your website link
- Services or products, with short plain descriptions
- A business description that says what you do and who you serve, written for people, not stuffed with keywords
- Real photos of your place, your team and your work
Google's guidelines say the description should give useful information about your services and products and should not contain low-quality, irrelevant or distracting content. Write it the way you would explain your business to a neighbor.
Step 7: Keep it alive
A profile is not a one-time task. Change your hours when they change, add new photos as your work or space changes, and reply to reviews. If you are closed for a season, Google's guidelines suggest marking the business as temporarily closed during the off season rather than leaving the wrong hours up. A simple monthly check takes ten minutes and keeps customers from showing up to a locked door.
Common mistakes to avoid
- Showing a home address for a business that goes to customers
- Two listings for the same business after a move
- A category that doesn't match your core work
- Extra keywords or city names added to the business name
- Hours that are out of date, especially around holidays
None of these need special tools to fix. Most can be corrected from your profile in a few minutes, though some changes may go through review by Google before they show.
What to do next
Once your profile is set up, the next step for most local businesses is getting a steady flow of honest reviews. Our guide on getting more Google reviews without breaking the rules covers how to ask, when to ask, and what Google and the FTC don't allow.
Quick answers
Does a Google Business Profile cost money?
No. Creating and managing a Google Business Profile is free.
How long does verification take?
It varies by business and by method. Google offers methods such as phone or text, email and video depending on the business, and you may be asked to use more than one.
Can I have one profile for two offices?
Google's guidelines allow one profile for each real location. Each office that meets Google's eligibility rules can have its own profile.
Should a home-based business show its address?
No. Google's guidelines say a service-area business should hide its business address from customers, for example a plumber who runs the business from home.
Sources
- Google Business Profile Help: Guidelines for representing your business on Google
- Google Business Profile Help: Verify your business on Google
- Google Business Profile Help: Manage your service areas for service-area and hybrid businesses
If you would rather have someone handle this for you, Genius Marketing (our company) does this work for Clark County businesses.
Filed under Google Maps and Business Profile · For all industries: Attorneys · Med Spas · Chiropractors · Dentists · Home Services
Related guides
- Google Maps and Business Profile
Why Your Vancouver WA Business Isn't Showing on Google Maps - Google Maps and Business Profile
Home Service Businesses in Clark County: Getting Calls From Google - Reviews
How to Get More Google Reviews for a Clark County Business Without Breaking the Rules
